Frequently asked questions (FAQ)

If you are connected to the Internet, we advise you to visit updated FAQ on our website.

I have just installed your game. What can I do with it?

Together with the game you have received pre-made puzzles and you can start solving them right away. You can create and play your own puzzles. You can send a puzzle to your friends or you can exhibit solved puzzles in the three-dimensional gallery.

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Can I create my own jigsaws?

Yes. See How to create a puzzle?

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Are there any additional jigsaw puzzle sets?

Yes. There are various editions composed from high-quality pictures taken by professional photographers prepared for you. Visit our website or see How to order?

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I am solving a puzzle and cannot find some pieces. What shall I do?

There can be three reasons:

  1. The missing pieces are covered with other pieces, a window or a menu. Use Tools->Disarrange and then Tools->Arrange->At Edge. The missing pieces should appear in the top left corner of the room desktop.
  2. The missing pieces are stored in a tray. If there is a tray on the room desktop and if it is minimized, open it.
  3. The author of the puzzle eliminated the missing pieces deliberately. Note: This is only possible in the Advanced mode in the Create Room.

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Why cannot I export and mail any puzzles?

It is not possible to export and mail the original (from editions) puzzles. You can export and mail your own puzzles.

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Can I create my own templates?

Yes, you can. We use the EMF format for templates. To create templates use a vector editor, which can save or export images to the EMF format (e.g. free OpenOffice.org Draw). Only outlines will be used in the game, so there is no need to use fillings, gradients, bitmaps or colors. It is necessary to convert text to curves.

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How to create a puzzle with an irregular shape?

  1. Open an image in the Create Room and set cutting.
  2. Click on the Mode... button to convert it to the advanced mode (check "Convert current cutting lines...").
  3. To modify the cutting use the tools from the Advanced Mode Tools panel - pen, line... and templates. E.g. click on Templates and open Other\Circle.emf, enlarge the selection (tip: use Fit to Image in the Selection context menu) and drop it (press Enter or select Drop from the selection context menu).
  4. Erase the lines you do not want to have in the puzzle.

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Is there a way how to select just the edge pieces?

If you arrange pieces at the edge of the desktop (Tools/Arrange/At Edge) the pieces will be arranged in a spiral along the whole edge of the desktop. The edge pieces are sorted out from the beginning of the spiral (from left-top to right-top...).

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The displaying in the gallery is slow. What shall I do?

The game uses OpenGL for displaying. Nowadays all video cards and their drivers support OpenGL. If you have problems anyway, we advise you to download and install the latest driver for your card from the producer's website.

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What movie formats can I use for making a puzzle?

See Supported formats.

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I obtained a movie puzzle from a friend but it does not work. What shall I do?

Movies and background music are played by an operating system. Your friend probably used a format which is not supported in your operating system. You should download and install the proper codec. We recommend to download and install a codec pack. See also Minimum system requirements (DirectX).

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I obtained a puzzle with background music from a friend but the music does not play. What shall I do?

Movies and background music are played by an operating system. Your friend probably used a format which is not supported in your operating system. You should download and install the proper codec. We recommend to download and install a codec pack. See also Minimum system requirements (DirectX).

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Some pieces are of the same color as the background, what can I do?

You can change the color of the desktop background in Tools in the Play Room.

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I have re-installed the computer. How can I get a game bought earlier again?

Click here to reach our website. There you can get the game again.

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How to remove a puzzle which is a wallpaper in the operating system?

  1. Click Windows desktop with the right mouse button.
  2. Choose Properties.
  3. Choose a background different from the puzzle.

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Why is the size of an album bigger than a total size of puzzles included?

Every puzzle has a few additional files. These files allow a faster start or quicker move to the Play Room. One of the files also carries information about the state you left the Play Room in. The size of an album displayed in Album Properties denotes the sum of sizes of all these files. The displayed size correspond precisely to the room taken by an album from your hard disk. The size of a puzzle displayed in Info panel denotes the size without the additional files.

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How to recover once deleted puzzle?

If you delete a puzzle from the Store Room, the program will place it into the trash of the operating system. In case you have not emptied the trash, there is a chance to succeed.

Puzzle deleted from an existing album

  1. Shut down Jigs@w Puzzle.
  2. Open the Windows trash.
  3. Find the deleted puzzle.
  4. Recover the file.
  5. Close the trash.
  6. Start Jigs@w Puzzle.

Puzzle deleted from a not existing album

  1. Shut down Jigs@w Puzzle
  2. Minimize all windows.
  3. Open the Windows trash.
  4. Find the deleted puzzle.
  5. Drag the file to the Windows desktop.
  6. Close the trash.
  7. Double click the file on the Windows desktop.
  8. After starting Jigs@w Puzzle find the puzzle in the Store Room.
  9. When having found the file in the Store Room you can delete it from the Windows desktop.

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Why does a puzzle have a different number of pieces in the Store Room and in the Play Room?

The number of pieces displayed in the Store Room corresponds to the number of pieces of a puzzle made in the Create Room. If you send a puzzle to someone whose screen is smaller then some pieces are too small and can be fused with adjacent pieces. That's why the number of pieces in the Play Room can be smaller.

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What are the command line parameters for Jigs@w Puzzle?

Command Name Value
-videodriver Video driver 0 - Windows
1 - DrawDib (default)
-screen Screen mode 0 - fullscreen (default)
1 - maximized
2 - window defined by -width and -height
-width Width of application window 800 is default
-height Height of application window 600 is default
-intro Intro style 0 - no intro window
1 - only image
2 - image as a puzzle (default; available only
on Win2000, WinXP and later)

Example: jp.exe -videodriver 0 -fullscreen 0 -width 1024 -height 768

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Where are puzzles saved on the disk?

To get such information in every album:

  1. Display Album Properties dialog.
  2. Press and hold CTRL key.
  3. Click the left bottom corner of the dialog.
  4. Windows Explorer with the album directory will be displayed.

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